The Little Things Training Bundle


Watch our Good News Stories video about this resource.

Authentic intercultural communication training for current and future personal carers in aged care.


Watch the one minute intro video here.

Participant feedback from training program pilot: “The training should be given to all care givers.” “Looks little but has a magnificent advantage for our job.”

“The older person is going to feel safe, comfortable and trustful to you.” “The Little Things Strategies it’s showed me how to connect with others in specific situations in day to day care.”

The Little Things Bundle: Trainer’s Manual and USB

Print your own cards and handouts

  • USB includes:
  • Videos x6
  • PPTs x 7 (one full program, six minis)
  • PDF Participant Handbook
  • PDF of card sets (numbered 1-104)


In stock

The Little Things training material contains authentic, evidence-based English language training resources that focus on intercultural communication in everyday interactions in aged care. These resources have been primarily designed for Personal Care Assistants (PCAs) from culturally and linguistically diverse (CALD) backgrounds but they are also relevant to PCAs from English speaking backgrounds. The Little Things training kit is designed for use in existing PCA training programs and for professional development in aged care workplaces.

The Little Things Bundle: Trainer’s Manual and USB only

Non members $100 including GST (plus postage).
Members $90 including GST – this price will be applied at checkout (plus postage).

You might be interested in The Little Things Training Kit – full set of boxed printed materials and USB.

Contact us today for information about a train the trainer session on Zoom or face to face:

More information about the materials

The materials in The Little Things training kit have been developed to:

  • Improve the quality of care for older people offered by PCAs.
  • Increase the professional confidence of PCAs as care workers.
  • Enhance career prospects for PCAs from all backgrounds.

All resources and activities provided in The Little Things training kit are based on the findings of linguistics research conducted at various aged care homes and Learn Local Registered Training Organisations (LLRTOs) in Melbourne and regional Victoria. Core research activities included:

  • Interviews with PCAs, aged care managers and trainers.
  • Observation of nominated best-practice PCAs as they worked with older people.
  • Audio recordings of nominated best practice PCAs communicating with older people as part of their daily work.

Focusing on how PCAs best communicate with older people, analysis of the research data informed the development of:

  1. Six short training films.
  2. Face to face training activities.
  3. Training that can be conducted via a webinar.

The resources were reviewed by the project steering group to ensure they complied with the Aged Care Quality Standards (2018), could be incorporated into the delivery of CHC33015 Certificate III Individual Support or equivalent and are in line with the holistic care philosophy of Meaningful Ageing Australia.

All training materials were revised following a series of trials with PCAs at aged care organisations that were involved in the research, and trainees and participating LLRTOs.

Please note: the kit and bundle are for training small groups only – it does not grant permission to use these materials for commercial purposes. TAFES, universities and larger organisations may purchase a license to use the materials in your programs.

The Trainers Manual, PowerPoint Presentation and training materials make it possible for service providers and RTOs to independently implement The Little Things training.

Please note the kit and bundle are for small groups and aged care service providers – TAFES and universities may purchase a license to use the materials in your programs.

You may also like…