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Powerful Communication Techniques

  • Course Author: Brian Hughes, BCC
  • Duration: 25 hours - Access for 6 months
  • Type: Self-Paced
  • Category: Essential Spiritual Care
Price:$220

This course, More than Listening: Communication Skills, begins by looking at both definitions and theories of communication, in order to better understand the many variables that impact effective communication. Topics include active listening skills, the impact nonverbal communication has on face-to-face interactions, and group communication, its stages, roles, and norms. Emphasis will be on better understanding our own tendencies in communication, as well as understanding how these communication tendencies work for or against us in different situations. Strategies for resolving interpersonal conflict, and techniques for effectively negotiating with patients, families, and staff will be identified. Also addressed will be participation in Family Physician Conferences, and steps to enhance goal clarification and advanced care planning with patients, families, and staff.

 

Learning Objectives

By the end of this course the learner will be able to:

    • Understand effective listening habits and skills and a systematic method of listening behaviour.

    • Define and describe effective verbal communication practices and skills.

    • Define and describe effective non-verbal communication practices and skills.

    • Identify the principles of effective group communication and various roles and norms in a group communication process.

    • Identify conflict resolution strategies and develop a personal, constructive approach to dealing with conflict situations.

    • Understand and describe the concept of negotiation when working with patients, families, and staff.

    • Summarize steps involved in communication to enhance goal clarification.

 

(Price includes GST and fully subsidised student registration fee)

This course was written by Rev. Brian P. Hughes, M.Div., M.S., BCC

Professional Chaplaincy Advocate HealthCare Chaplaincy Network

Rev. Brian P. Hughes, M.Div., M.S., BCC works with the HealthCare Chaplaincy Network Programs and Services team and as an Assistant Professor for the Fundamentals of Spiritual Care in Palliative Care certificate course. His Master of Divinity degree is from Princeton Theological Seminary, and he has a Bachelor’s and Master’s degree in Communication. Brian is a Board Certified Chaplain through the Association of Professional Chaplains. His wife is a breast cancer surgeon. He has walked with her through all her medical training – medical school, residency, fellowship, and now professional practice. Throughout he has had a professional emphasis of providing care for caregivers and has a unique experience and vantage point from which to do so. Together with his wife, they have two elementary school-aged children.

Brian has worked as a chaplain in Phoenix, Irving, TX, and Philadelphia, Temple, Texas, and New York City. He has worked on the Palliative Care team in each place of employment. He has presented at numerous conferences, on topics ranging from integrating chaplaincy care into the Intensive Care Unit, professional competencies for chaplains, spiritual care for persons with Post Traumatic Stress Disorder and Traumatic Brain Injury, providing spiritual care to staff, self-care for chaplains, spiritual care at the end of life, and he annually presents the best chaplaincy-related research published from the previous calendar year. He also authored the Handbook on Best Practices for the Provision of Spiritual Care to Persons with Post Traumatic Stress Disorder and Traumatic Brain Injury for the U.S. Navy (free PDF available), as well as the “Spiritual Care at the End of Life” chapter in Stephen Roberts’ excellent textbook, Professional Spiritual and Pastoral Care: A Practical Clergy and Chaplain’s Handbook.

He has been a stay-at-home dad since the birth of his daughter in 2009 and has stayed active in the Association of Professional Chaplains through conference planning committees, the Education Committee, and serving on certification and peer review committees. He is passionate about the professionalization of our profession of chaplaincy and look forward to sharing his experience and expertise in this module.

  1. Introduction to Communication
  2. Communication and Miscommunication Concepts
  3. Understanding Effective Listening Habits and Skills and a Systematic Method of Listening Behavior
  4. Nonverbal Communication
  5. Group Communication
  6. Conflict Resolution and Negotiation
  7. Communication to Enhance Goal Clarification
  8. Summary
  9. References

Aligns with the following Sub-domains in SHA’s Capability Framework for Spiritual Care Practitioners in Health (2020):

    • 1.1 Plan and prepare

    • 1.2 Client engagement

    • 1.3 Perform and deliver

    • 1.5 Evidence-based practice

    • 2.2 Workplace communication

*Also aligns with Capability Levels 1 (Entry-level) and 2 (Independent Practice)

Aligns with the following Priorities in the National Model for Spiritual Care in Health:

    • Priority 2: Integrated Governance

    • Priority 3: Professionalised Workforce
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