In conversations with our members around Australia I am hearing about the challenge for organisations to live up to the vision they have for their services. This gap – between the goal and the reality – is not unique to aged care in Australia.
NHS England has undertaken a significant piece of work to reduce ‘unwarranted variation’ – “variations in health and care outcomes, patients’ experience and use of resources that cannot be justified by reasons of geography, demography, or infrastructure.” One way they are tackling this is by using values to change the care culture…read more in our July news here
Also in this edition:
The importance of stories in research
Read our July news